SHIPPING & RETURNS
SHIPPING POLICY
"Thanks for Dropping Your Line with Us!"
We’re thrilled you cast your net with us! Our goal is to provide you with a smooth and easy shopping experience—no rough waters here. Before you head out on your next adventure, take a moment to review our shipping policy, so you know exactly what to expect as your order makes its way to you!
Processing Time
Orders are processed within 1-3 business days after payment is received and cleared, excluding weekends and holidays. You will receive a notification once your order has been shipped, along with tracking information, if available.
Shipping Methods and Delivery Times
We offer various shipping options to accommodate your needs. The following delivery estimates apply once your order has been processed:
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Standard Shipping: 1-3 business days for main centres
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Standard Shipping: 2-5 business days for outlying areas
Please note that these are estimated delivery times and may vary based on your location and the carrier’s schedule.
Shipping Costs
Shipping costs are calculated at checkout based on the size and weight of your order and your delivery address. You may be eligible for free shipping depending on the total value of your order, which will be indicated during checkout.
Shipping Restrictions
We do not ship to P.O. Boxes or anywhere other than a physical address.
Address Accuracy
Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information. If there is an issue with your address, please contact us immediately.
Lost or Damaged Items
We take care in packing your order securely, but if your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with you and the carrier to resolve the issue.
Customer Service
If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out to our customer service team at fishing@d2f.co.za
Thank you for choosing us for your purchase! We look forward to serving you again soon.
RETURN & EXCHANGE POLICY
Catch and Release Policy
While we love to help you reel in the perfect purchase, there are a few things we can't take back once you've hooked them. This includes all consumables—like lures, fishing line, and, of course, those hopes and dreams you cast out into the water.
Once those are gone, they're like a fish that's swum away—non-returnable! But don't worry, we’re here to help if you have any questions about your catch. Just give us a shout!
For any other return, contact customer service and each request will be taken into consideration.
Hooked on Quality
If your catch arrives damaged or defective, don't let it get away! Please contact our customer service team within 24 hours of receiving your order. We'll reel in the issue for you by providing instructions on how to return the item and offer you a replacement. We're here to make sure you get the perfect catch every time!
Customer Service
If you have any questions or concerns, please don’t hesitate to contact us:
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Email: fishing@d2f.co.za
Thank you for shopping with us! We are committed to making your shopping experience as smooth and enjoyable as possible.